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Instructions for Applying Online
About The Microsoft Internet Explorer Browser
Using the Internet Explorer Browser Screen
Because the Yardi Voyager program is Internet Web-based, some of your Internet browser functions will affect how the program operates. The following section describes Microsoft® Internet Explorer® browser operations that you will use with the Voyager Coordinated Access.
NOTE: (This system requires Microsoft Internet Explorer 5.0 or greater and is optimized for High Speed Internet Connection, you may find it slower using a Dial Up Service)
The Internet Explorer browser screen is an operations window to the Coordinated Access program. You can perform all program tasks within your browser. Since Internet Explorer is a separate program, browser buttons and functions will affect programs differently. It is important that you are familiar with how these browser functions affect your use of Coordinated Access.
NOTE: A Web-based screen is only a “snapshot” image of the most current program operation. If you perform a program task and then click the browser’s Back button, you may go back to an old screen that has not been updated, which can cause program and data entry errors. The same warning applies to the Forward button.
To use the Internet Explorer browser screen:
Following is a brief summary of Internet Explorer browser functions that you will use with the Coordinated Access program:
File menu This menu contains the Page Setup, Print Preview, and Print functions that you will use to set up and produce hard copy output of a program screen.
Back button DO NOT USE (see above note)
Forward button DO NOT USE (see above note)
Favorites button Click this button to save a site address (Web page URL) or to recall a saved URL. To save a URL, first open the Web page, click Favorites, and then select Add to Favorites.
Print button Click this button to print the current program or browser page screen. (See the browser’s File menu for more printing options.)
Address bar Use this field to enter the program site address (URL). See your program administrator or Service Area manager for the most current program address. You can save this address in your Favorites (see Favorites button, above), or set it as your default home page (Tools>Internet Options>Home page).
After you enter a URL address, press RETURN to access it.
NOTE: When you are finished with your program operations, it is important for security not only to log out of the program, but also to close the browser window.
How to Create a New User Account
You must create a user account before you can complete the Application for Housing.
Complete the following fields to create your account:
- Name - Enter your first, middle and last name
- Username/User Id - Enter a unique username for your account. The username must be a minimum of six alphanumeric characters with no spaces.
- Password - Enter a password that you will use to access the account. The password must be six characters minimum with no spaces. The password must contain at least one letter (a-z) and one number (1-9).
- Re-Type the Password - Re-enter the password to confirm it.
- Social Insurance Number - Enter your Canadian Social Insurance Number.(Used only to create your user account)
- Date of Birth (MM/DD/YY) - Enter your date of birth.
- E-mail Address - Enter an e-mail address, if available.
- Mother’s Maiden Name - Enter your mother’s maiden name.
- Your Secret Question - Enter a secret question that can be used to confirm your identity for security purposes.
- Your Secret Answer - Enter a secret answer that can be used to confirm your identity for security purposes.
- Click Submit - The program displays a message that the user account was created successfully.
NOTE: Your SIN number is used to create your online user account only and is not a requirement to apply for housing. As with all other information, it is collected pursuant to and is protected under the privacy acts referenced herein.
If you do not wish to enter your SIN number to create your user account and still wish to have the ability to apply online or update your current application, please contact the Centralized Waiting List Department for the Service Area you are applying to and they will create an account for you.
You should record and keep this information in a safe place.
COMPLETING THE ONLINE APPLICATION
Section 1: Applicant
Section 2: Co-Applicant
Section 3: Other Members
Section 4: Previous Tenancy
Section 5: Income and Assets
Section 6: Housing Preferences
Section 7: Building Selection
Section 8: Additional Requirements
Section 9: Declaration & Consent
NOTE: All fields highlighted in blue are mandatory fields and you must complete. Complete all the fields to enable your application to be processed promptly; otherwise there may some delays in determining your eligibility.
Section 1: Applicant
The applicant is the person who will be the primary leaseholder for a unit.
Primary Detail fields:
- Salutation Select the correct salutation. (Mr. Ms. Mrs. Miss)
- Last Name, First Name, Middle Name, Maiden Name Enter your names in the applicable spaces.
- Marital Status Select your marital status.
- Date of Birth (MM/DD/YYYY) Enter your date of birth.
- Sex Select your gender.
- Social Insurance Number (SIN) Enter your Canadian SIN
- Status in Canada Select the applicable immigration or citizenship status
- Specify if Other If required, complete this field with the appropriate status information.
Special Priority fields.
Check the boxes and enter information for the following options, if applicable:
(These options apply to all household members listed on this application.)
- I am applying for special priority status because I or someone in my household is currently a victim of abuse.
- I have lived apart from the abuser for less than three months.
- If you checked above, please specify date moved out (MMDD/YYYY)/
If required, complete this field with the appropriate date information.
- If you checked either of the above, please specify details If required, complete this field with the appropriate special priority information.
- Do you believe that you are at risk of being abused if you attempt to obtain information or documents to support your request for housing?
- Select Yes or No, depending on whether or not this statement applies.
If you are applying for special priority status, the centralized waiting list administrator may require supporting documentation. Contact Wellington and Guelph Housing Services for more information about the verification process at (519) 837-5492.
Mailing Address Fields:
- Street No. Name, Apt. No., City, Province, Postal Code Enter your current mailing address information.
Telephone Numbers fields:
- Home, Work Enter the appropriate telephone numbers.
- Can you take personal calls? Select Yes or No to indicate whether or not personal calls are acceptable at the work phone number you entered.
- Can we safely contact you at this address and phone number? Select Yes or No, as appropriate.
- If no, at which number can we safely contact you? If required, complete this field with the appropriate telephone number information.
- Special Notes if any about contact information Enter any notes, comments, or remarks about the way you want to be contacted.
- E-Mail Address Enter E-mail address, if available.
- Preferred mode of communication Select Mail, E-Mail, or Phone, as applicable.
- Persons to contact in your absence or to act as an interpreter List the names, relationships, and telephone numbers for persons to contact if the applicant is absent or needs an interpreter.
Present Accommodation fields:
- Home Information Select your current housing status.
- Monthly Housing Expenses $ Enter the amount of your total monthly housing expenses, including rent, utilities, fees, charges, insurance, and maintenance, as applicable. Do not use a dollar sign ($).
Current Landlord Information fields:
(Leave this section blank if you own a home or are homeless.)
- Name, Address, City, Province, Postal Code Enter the address information for your current landlord.
- Telephone Number Enter the landlord’s current phone number.
- Length of Tenancy (Months) Enter the total length of the time you have been with this landlord.
- Have you received an eviction notice? Select Yes or No to indicate whether or not you are under a notice to vacate for your current housing.
- Eviction Date (MM/DD/YYYY) If you were evicted from your current housing, or you are currently under a notice to vacate, enter the date of eviction.
- Eviction Reason If you were evicted from your current housing or are currently under a notice to vacate complete this field with the reason.
Other Details fields:
- Preferred Language Select your preferred language.
Please specify if other If required, complete this field with the appropriate language information
Section 2: Co-Applicants
If this section does not apply to you proceed to next page.
On the Co-Applicants screen, you will include only those co-applicants who will be leaseholders and who will live with the applicant. Normally, co-applicants are not dependants of the applicant. A co-applicant must be 16 years of age or older.
Primary Details fields:
- Salutation Select the correct salutation for the co-applicant.
- Last Name, First Name, Middle Name, Maiden Name Enter co-applicants names in the appropriate spaces
- Marital Status Select the marital status for the co-applicant.
- Date of Birth (MM/DD/YYYY) Enter the co-applicant’s date of birth.
- Sex Select the co-applicant’s gender.
- Social Insurance Number (SIN) Enter the Canadian SIN assigned to the co-applicant.
- Status in Canada Select the applicable immigration or citizenship status for the Co-applicant.
- Specify if Other If required, complete this field with the appropriate status information.
- Relationship to Applicant Select the co-applicant’s relationship to the applicant.
Mailing Address fields:
(Leave this section blank if the co-applicant’s mailing address is the same as yours.)
- Street No. - Name, Apt. No., City, Province, Postal Code Enter the co-applicant’s mailing address information.
Telephone Numbers fields:
(Leave this section blank if the co-applicant’s telephone numbers are the same as yours.)
- Home, Work Enter the appropriate telephone numbers for the co-applicant.
- Can you take personal calls? Select Yes or No to indicate whether or not personal calls are acceptable at the work phone number you entered.
- Can we safely contact you at this address and phone number? Select Yes or No, as appropriate.
- If no, where can we contact you? If required, complete this field with the appropriate contact information.
- Special Notes Enter any notes, remarks, or comments about the way you want to be contacted.
- E-Mail Address Enter the co-applicant’s e-mail address, if available.
- Preferred mode of communication Select Mail, E-Mail, or Phone, as applicable.
- Persons to contact in your absence or to act as an interpreter (Contact # 1/Contact # 2) List the names, relationships, and telephone numbers for persons to contact if the co-applicant is absent or needs an interpreter.
Present Accommodation fields:
(Leave this section blank if co-applicant’s information is the same as yours.)
- Home Information Select the co-applicant’s current housing status.
- Monthly Housing Expenses $ Enter the figure for the co-applicant’s total monthly housing expenses, including rent, utilities, fees, charges, insurance, and maintenance, as applicable. Do not use a dollar sign ($).
Current Landlord Information fields:
(Leave this section blank if co-applicant’s information is the same as yours, or if the co-applicant owns a home or is homeless.)
- Name, Address, City, Province, Postal Code Enter address information for the co-applicant’s landlord.
- Telephone Number Enter the landlord’s current phone number.
- Length of Tenancy (Months) Enter the total length of the co-applicant’s tenancy with this landlord.
- Have you received an eviction notice? Select Yes or No to indicate whether or not you are under a notice to vacate for your current housing.
- Eviction Date (MM/DD/YYYY) If the co-applicant was evicted from your current housing, or you are currently under a notice to vacate, enter the date of eviction.
- Eviction Reason If the co-applicant was evicted from your current housing or are currently under a notice to vacate complete this field with the reason.
- Remove Co-Applicant If necessary, you can remove co-applicant by checking this box in the column for that person. You must save the form for the first time before using this feature. (The program will remove the deleted co-applicant from the screen after you save the form again.)
Other Details fields:
- Language Select co-applicant’s preferred language.
- Please specify if other If required, complete this field with the appropriate language information.
NOTE: You can enter more co-applicants, if necessary, by clicking and dragging the scroll bar at the bottom of the page. (The screen will open up new columns for more co-applicants after you complete and save the existing columns.)
Section 3: Other Members
If this section does not apply to you proceed to the next page.
On the Other Members screen, you will record any other household members who will live with you, but will not be leaseholders.
Other Members fields:
- Relationship to Applicant Select the household member’s relationship to you.
- Last Name, First Name, Middle Initial Enter names in the appropriate spaces for the household member.
- Sex Select the household member’s gender.
- Birth Date Enter the household member’s date of birth (mm/dd/yyyy).
- SIN Enter the Canadian Social Insurance Number assigned to the household member.
- Status in Canada Select the applicable immigration or citizenship status for the household member.
- Delete If necessary, you can remove a household member by checking this box in the column for that person. You must save the form for the first time before using this feature. (The program will remove the deleted household member from the screen when you save the form again.)
You can enter more household members, if necessary, by clicking and dragging the scroll bar at the bottom of the page. (The screen will open up new columns for more household members after you complete and save the existing columns.)
Section 4: Previous Tenancy
Complete these fields for all applicants and co-applicants who have lived in other rental accommodation before they moved to their current address:
- Tenant Name, Address Line 1/2, City, Province, Postal Code Choose the name of the applicant/co-applicant and the address information for the previous tenancy.
- Occupancy From (MM/YY) Enter the date the applicant/co-applicant moved into this address.
- Occupancy To (MM/YY) Enter the date the applicant/co-applicant moved out of this address
- Landlord Name Enter the previous landlord’s name.
- Address (Street & Apt#), City, Province, Postal Code Enter the previous landlord’s address information.
- Landlord Phone No. Enter the previous landlord’s current phone number.
- Subsidized? Select Yes or No to indicate whether or not the previous tenancy was in a subsidized housing unit.
- Arrears? Select Yes or No to indicate whether or not the applicant/co-applicant owes money to the previous landlord.
- Delete If necessary, you can remove an applicant or co-applicant from the previous tenancy screen. Check the Delete box in the column for that person.
You must save the form for the first time before using this feature. (The program will remove the deleted person from the screen when you save the form again.)
Section 5: Income and Assets
This section is a statement of all monthly income before deductions (including income from assets), received by all persons and family members who will live in the housing accommodation.
Income categories may vary between Service Areas. Contact the appropriate Service Area administration offices for any questions about income and asset qualifications and verification.
Next to the appropriate Income Categories, complete the fields in the columns for yourself, and all persons who will live with you as household members. Press TAB after each entry. The program completes the following fields:
- Total Income for member: $ The program calculates column total income amounts for all household members listed.
- Total Income for the household per month: $ The program calculates the total monthly amount for the household.
Assets: This section is a statement of all assets. Assets are valuable things that you own. These assets may or may not provide you with a monthly income. Some examples of assets are: property; real estate; savings and chequing accounts; annuities; GICs; stocks or shares; bonds; mortgages, loans, notes; term deposits; life insurance with cash surrender value; RRSPs.
Next to the appropriate Assets Categories, complete the fields in the columns for yourself and all persons who will live with you as household members. Press TAB after each entry. The program completes the following fields:
- Total Assets The program calculates the total assets amount.
- Total Assets for member: $ The program calculates column asset total amounts for all household members listed.
- Total Assets for the household: $ The program calculates the total assets amount for all household members.
You can enter more household member income and assets information, if necessary, by clicking and dragging the scroll bar at the bottom of the page.
Completing Section 6: Housing Preferences
The preferences that you choose on this screen will be used to determine:
- Building Complex’s that you will be able to select on the application form
- Subsidized housing for which you will be reviewed and considered for approval
Select a Unit Size, based your household size:
- Bachelor This unit type has a kitchen, bathroom and a living/sleeping area. There is no separate bedroom.
- 1 Bedroom - 5 Bedroom Select the desired number of bedrooms. Approval for unit size will be based on household size. (Bed Sit and 6 Bedroom may not apply to certain Service Areas.
- Bed-Sit These unit types offer various support services. They have a bathroom (which may be shared) and living/sleeping area, and shared kitchen facilities. Contact Wellington and Guelph Housing Services 519-837-5492 for more information on types and availability of bed-sit units.
Select one or more of the following Community Type boxes, as appropriate:
I/We want to live in a community for:
- Senior: Senior citizen housing is restricted to households in which at least one person is aged 65 or older. In some Service Areas, there may be a lower age limit.
- Non-senior: Non-senior citizen housing is not restricted to senior citizens. Families, single people, and people without children may apply, if there is an available unit that fits the household size.
Select one or more of the following Project Type boxes, as appropriate:
I/We want to live in the following type of housing:
- Non Profit (private and municipal) Private non-profit housing is owned and managed by community-based organizations, with an independent board of directors. Municipal non-profit housing corporations are controlled by the municipality and are managed by a municipally appointed board of directors.
- Co-op Co-operative housing is jointly owned and managed by members who live in the co-op. Co-ops are non-profit and residents cannot buy or sell the unit. Each co-op elects a board of directors from its membership. Co-ops have a membership committee that is responsible for interviewing applicants and selecting new members.
- Rent Supplement Rent supplement programs offer eligible applicants rent geared-to-income housing in privately owned buildings. While residing in a market rent unit, the tenant's rent is subsidized based on the household income. The municipality or local Housing Corporation pays the difference between the subsidized rent and the market value.
- Local Housing Corporation This type of housing is owned and managed by the County of Wellington.
Complete these Accessibility fields, as appropriate:
I/We require a modified/wheelchair accessible Unit Check one or more of the following boxes to indicate the type of accessibility required by you and/or other household members:
- Wheelchair When an applicant or household member requires a unit with wheelchair access.
- Modified: When applicant or household member requires a modified housing unit for a specific health or disability condition.
- Other: When applicant or household member requires another type of accessibility for the unit.
- If Other Specify If necessary, provide the appropriate other accessibility information in this field.
Many locations have units that are accessible to people who require a wheelchair or have other physical limitations. If an applicant marks this section, the available housing choices on the following screens will only display sites with wheelchair accessible housing. The centralized waiting list administrator and the housing provider may require more information from these applicants to make sure that a unit meets their housing needs.
Complete these Supportive Services Required fields, as appropriate: I/We require to live in a project where essential support services are provided Check the box to indicate if the applicant requires the type of project which includes supportive services.
- Specify Add details for the type of support that is required.
- Can you climb stairs? Select Yes or No to indicate whether or not the applicant can climb and navigate stairs safely with or without assistance.
In locations that offer resident support services, some units are designated for supportive housing programs. These programs assist people to live independently by providing essential services, such as personal support and homemaking (bathing, dressing, light housekeeping, etc.). Most of these programs are designated either for senior citizens or adults with disabilities. If applicants
indicate that they require supportive housing; the housing provider at that site will review their needs and inform them if they qualify for that location.
Complete these Other Detail fields, as appropriate:
- Is an additional child expected (baby, adoption, etc.)? Select Yes or No, as appropriate.
- If yes, Due Date If required, complete this field with the date (mm/dd/yyyy) the child is due.
- Do all household members reside in present accommodation? Select Yes or No, as appropriate.
- If no, provide information in Notes box If necessary, complete this field with the appropriate household members address information.
Completing Section 7: Building Selection
The available housing displayed on the following building selection screens is based on the housing preferences you have selected on the previous screen.
On all the following Building Selection screens, you can click the Check All or Uncheck All links to simplify the selection process. You must make at least one selection on each of the pages or your application will not be submitted to any Service Areas.
On Page 1: Service Areas, check the appropriate boxes to select all Service Areas that you prefer.
On Page 2: Municipalities screen opens, Check the appropriate boxes to select all Municipalities (for the selected Service Areas) that you prefer.
On Page 3: Areas screen opens, Check the appropriate boxes to select all Areas (for the selected Service Areas and Municipalities) that you prefer.
On Page 4: Building Complexes screen opens, Check the appropriate boxes to select all Building Complexes (for the selected Service Areas, Municipalities, and Areas) that you prefer.
NOTE: Depending on the bedroom size you have picked not all properties you are interested in will appear if that bedroom size is not available.
Completing Section 8: Additional Requirements
- Do Not complete this Section
Click on Next to go to Section 9
Completing and Printing Section 9: Declaration & Consent
The Declaration & Consent screen provides a form for your application verification and approval of the information entered on the Application for Rental Accommodation. The Declaration & Consent form must be printed and all applicants/co-applicants must read and sign the form for each Service Area they have applied to. Please note that the Declaration & Consent forms are not the same for all Service Areas so, if you have applied to more than one Service Area, you will need to print and complete more than one form. If you cannot print the form, you can contact each Service Area and request a copy.
For printing the Declaration & Consent form, you must have Adobe® Acrobat® Reader on your Computer. (You can get a free copy of Adobe Acrobat Reader by clicking the link on the screen.)
- Select the Service Area from the drop-down list.
- Click the Print button next to the field. A new browser window will open displaying the form.
- From the Internet Explorer browser’s File menu, choose Print to send the form to printer.
- After printing, all applicants must sign the form.* The form must be signed by all the household members listed in the application who are 16 years or older.*
- You must then mail the signed Declaration & Consent form to the applicable Service Areas. Obtain the mailing address from the contact list on the Coordinated Access program Web home page
- Read the statements and check the associated boxes, as appropriate, at the bottom of this screen.
- After printing forms for all the Service Areas applied to, the applicant must check the box that the application is complete and initial the appropriate field at the bottom of this screen.
- Click Finish to submit this your application for review by the Service Areas. After the applicant submits the application, the program will automatically complete the Application Submit Date. The program displays a message indicating that the application was successfully submitted.
Confirmation Number The program assigns a Confirmation Number. Write this number down for application verification and to obtain future status update information.
Application Status Screen
This page enables you to see the status of your application. You also have the ability to cancel your entire application and user id by Clicking on Cancel Entire Application. If your application has been determined eligible by the appropriate Service Area you have applied to and you cancel your application, your application status is changed immediately to cancelled.
You can also cancel a specific service area that you have applied to at the bottom of the screen by putting a check mark in the cancel service are box, again your application status will then be changed to cancelled.
You can restore your application if you have cancelled it by clicking on Restore Entire Application. This will restore your application and all the information you entered. Your application status will be applied and the appropriate Service Area that you have restored will then review your application.
Buildings Screen
The building page enables you to see what buildings you have choose to apply to. Once the Service Area you have applied to has determined your eligibility and has approved the buildings you will be able to view the date they were deemed approved or denied.
NOTE: If there is a change in any of the information, the applicant is required to notify the Service Area’s centralized waiting list administrators within 10 business days of the change. Applicants will be notified if any additional documents or information are required. Different Service Areas may have varying time requirements. Contact the Service Area (519) 837-5492 for more information on application submittal and update requirements.
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